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What Are the Benefits of IT Outsourcing?

7 minuteminutos readde lectura
Emily Lyhne-Gold
ByPor Emily Lyhne-Gold

Emily is a content specialist and social media manager at WebCreek. With experience in branding, copywriting and journalism, she's particularly keen on subjects like AI, design, and marketing techniques.


Few successful companies can operate completely autonomously. Many look to other businesses to form partnerships, contracting out functions to skilled providers, allowing them to become valued parts of the organization.

Though many managers will see outsourcing as an approach for bigger businesses only, today, resources in technology have made it more accessible for all kinds of companies to outsource efficiently. Small and start-up firms have seen outsourcing make a significant impact on growth with help from modern systems, platforms, and tools; helping remote workers to perform everyday functions using modern telecommunication methods. Today, it’s not uncommon to have remote marketers, writers, designers, and assistants operating as essential mid-level and high-level employees.

As a result of this heavy reliance on technology, IT outsourcing is now seen as an important cog in the business wheel. Most IT departments are made up of complex environments consisting of hardware, software, networks and business functions for finance, CRM, and data management. Those elaborate systems need to be taken care of by the best crew possible, and it often makes sense to reach out externally.

When should I be thinking about IT outsourcing?

Each company’s internal operations are different. Some businesses have a robust team of internal staff to handle day-to-day activities, but others might need to outsource help to help undertake new or short-term projects. Generally speaking, if your business is no longer able to manage essential functions due to IT issues, it might be time to consider outsourcing specialists.

However, there are several other advantages to IT outsourcing that you might not yet appreciate.

  1. Lower Operational Costs

According to studies, many businesses have found that outsourcing lowered administrative expenses and increased operating income and growth compared to companies which did not outsource. Lower salary costs are applicable from lower cost locations, saving the company money by reducing exposure to local employment law. Additionally, handling business overseas means they’re able to take advantage of lower corporate taxes.

  1. Specialized Skills

Companies who outsource to a vendor that specializes in a particular skill or area can usually perform more efficiently in a particular field while allowing the company to allocate resources relative to appropriate costs. For example, you might need IT support for your network system, but might not be able to afford or need a full-time IT technician. In this case, outsourcing a specialist with the right skill set for case-by-case work would be a better suit for the business as their requirements develop and change.

  1. Flexibility through IT Outsourcing

Outsourcing international employees gives you the flexibility to get work done even when you are closed, giving businesses the benefit of round-the-clock operations with a versatile infrastructure. Having workers in different time zones helps to increase overall productivity and leverage on competitors, allowing them to potentially offer their customers more services at a consistently high quality with a range of talent sourced all over the world.

  1. Reduced Risks

If a business is focusing on launching a new product, having offshore workers means that operations can be quickly scaled to meet a demand, or reduce work if it doesn’t do as well as expected. An organization can then shift certain responsibilities to the outsourced vendor; and since they’re specialists, they can often plan risk mitigators better within their field. Outsourced IT talent, for example, can help you take care of unexpected backup failures and database corruptions, acting quickly to prevent downtime, as well as reducing the potential of future risks.

  1. Higher Company Efficiency

Companies that don’t carry particular expertise in areas such as IT or HR can spend weeks or months trying to find the right in-house workers, where they then need to provide training and resources. Companies that outsource these vital services can quickly access talent when building departments, and don’t necessarily need to offer training. Instead, outsourced technicians can support business planning with their knowledge of technology, helping to streamline internal processes and take advantage of new opportunities.

  1. Freeing Up Internal Resources

As your company develops with the resilience of outsourced workers, it leaves you able to focus on core business functions by freeing up time and investment to focus on products and internal competencies. You’re able to dedicate more time and attention to sales and other major processes while a dedicated team of experts tends to internal processes. In any business model, focusing on that core productivity and use of resources is crucial to set grounds for success.

As we’ve learned, IT outsourcing offers many benefits to strengthen companies of any size, but, like any relationship management, it requires continual care and supervision to establish a smooth process. Not only should there be a clearly defined scale of work, but management should meet at regular intervals to discuss the relationship with their outsourced employees, such as defining contracts, practices, identifying any problems encountered, and agreeing on changes to ensure continued satisfaction from both ends. Only through this can you fully evoke all the benefits that we’ve listed, and start to set higher company goals.